NEVER buying from
konkon_sales ever again.I placed a pre-order for Pi's solo concert goods on November 22nd, 2009. Paid for the goods, then received shipping quote which I paid for again right away. Everything was paid for by November 25th.
I was told (exact quote from e-mail):
"I'm emailing you to let you know that your order has been processed and is ready for shipping."
"I will then send you an invoice (plus 5% for paypal fees), and once paid, your items will ship out within a week."A week and a half later, I still receive no tracking number or shipped notice (I chose EMS shipping), so I leave a message on their comm asking for an update:
"....... I understand that you are very busy with so many orders to deal with, but I just wanted to have a general idea around when it will be shipped. Next week? or the week after that?"To which I get a reply saying they got a lot of orders and are working on it and will let me know when shipped. I had asked for a rough estimate. She gave me none.
When it's almost been SEVEN WEEKS, I leave another message on their comm. Over a month's worth of waiting time for items that have supposedly arrived is just not right. ESPECIALLY, when I was told over a month earlier on that my order had been PROCESSED and was READY FOR SHIPPING.
Her reply:
"I've been involved in a move, and just recently have had time/internet connection to get back into things. My partner has decided he won't ship to individual customers, so he'll be sending me everything to ship out. Believe me, this was not something I had planned. Because of this, I'm fronting the cost of shipping the items to me. But because of this, everything will be delayed in shipping as I have limited finances coming in to pay for it. As such, I won't have the rest of the items till close to the end of January. I'm very sorry for the delay, but there really isn't anything I can do."She is apologetic, but this is unacceptable. All I see are excuses. The customer should not have to suffer on their behalf simply because they are disorganized and had not planned everything out properly. AND I had been lied to. If they had been upfront about the wait, I would have no problem. But what pisses me off is that I was told that my order was READY FOR SHIPPING, and now... almost
NINE WEEKS down the line and I have seen no hide nor hair of shipping notices/tracking numbers of my order.
She also doesn't respond to e-mails.
I also saw some other people having left inquiries on the comm concerning their orders. She didn't reply to them. HOWEVER, she DID reply to inquiries posted on the same day and thread/entry from people wanting to ORDER things.
My total order including shipping was $90. That's not a small amount. And I've forgotten about having even placed an order so many times. And I wouldn't even have remembered if I hadn't been thinking about my doll's arrival.
Isn't this absurd? I ordered a bjd on November 20th. A bjd is a doll that is MADE TO ORDER and made BY HAND. Meaning, they don't start working on it until they get an order and it is paid for. And I already got a shipping notice for that on friday and tracking says its already in Vancouver. Even my DOLL has shipped. Whereas, a pamphlet, uchiwa and photoset that has supposedly already been bought, IS NOT READY TO BE SHIPPED.
Pi's concert has already ended and I STILL don't have the goods.
I have half a mind to demand a refund from her. But 1) I have a feeling I won't be ABLE to get a refund. and 2) I really do want my concert goodies. TT__________TT
Not locking this post because I want everyone to see. I wonder if any of the other buyers got their items.
On a happier note, my doll, Haruki, will arrive by the end of the week hopefully. Beginning of next week latest if post and customs decides to be a bitch.